Refund Policy

At DPetFood, we want you and your pet to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Return Window

Please check your order when it arrives. If you are not fully satisfied, you may contact us within 3 days at info.dpetfood@gmail.com. At our discretion, we may provide a replacement, refund, or arrange for collection and re-delivery of any damaged or incorrect items.

Except for the situations mentioned above, we do not accept returns or issue refunds once food has been delivered. Any product that is returned must remain unused, sealed, and in its original packaging.

DPETFOOD reserves the right to review returned products to ensure they meet these conditions. In such cases, our assessment will be final.

Refund Processing

Once we receive your returned items, we'll inspect them and process your refund within 5-7 business days. 

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out:

• Email: info.dpetfood@gmail.com
• We typically respond within 24 hours

This policy was last updated on 26/09/2025. We reserve the right to update this policy at any time.